Returns & Refunds Policy
Last Updated: September 27, 2026
At Modiv Wellness, we are committed to providing quality services and want you to feel confident when ordering from us. Please review this Returns & Refunds Policy before placing your order.
What Your Payment Covers
Your payment covers the product or service you order. There is no separate provider evaluation or screening fee, and no charge recurs automatically. You are only charged when you place a new order. Our pricing information lists what is included.
Your payment method is authorized when you place your order. Your card is charged only after a licensed provider has reviewed your intake and approved treatment. Charges appear on your statement as “Modiv Wellness.”
If Treatment Is Not Prescribed
Medication is available only after evaluation by a licensed healthcare provider and when determined medically appropriate. If treatment is approved, Partell Pharmacy, the licensed pharmacy licensed in all 50 states, issues the prescription. If the provider decides not to approve treatment, no prescription is issued and you will not be charged. The authorization on your card is released, and the hold usually disappears from your account within a few business days, depending on your bank or card issuer. If a charge was somehow processed, you will receive a full refund to your original payment method.
Returns
Prescription medication that has been dispensed cannot be returned or restocked. Pharmacy rules generally restrict returns of dispensed medication, and requirements vary by state.
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible after delivery. Our team will review your request and work with Partell Pharmacy to determine the appropriate resolution.
When contacting us about a problem with an order, please provide your order number, a brief description of the issue, and, when applicable, clear photographs of the product and its packaging.
Refunds
Refund requests are reviewed individually and may be subject to the terms applicable to your specific purchase.
If your refund request is approved, the refund will be issued to the original payment method used at the time of purchase.
Processing times vary depending on your payment provider or financial institution. An approved refund typically appears in your account within approximately 7–10 business days.
Non-Refundable Items & Services
Unless otherwise required by applicable law, the following may not be eligible for return or refund:
Prescription medication that has been dispensed to you
Products that have been opened, used, or altered
Medication that has been prepared specifically for you and dispensed
Products damaged as a result of misuse, improper storage, or improper handling, including not following the storage instructions on your medication label
Other products or services specifically identified as non-refundable at the time of purchase
Order Cancellations
If you need to cancel an order, please contact Modiv Wellness as soon as possible after placing it.
If your order has not yet been approved by a provider, you can cancel it and you will not be charged. Once a provider has approved treatment and Partell Pharmacy has begun processing your prescription, cancellation may no longer be possible. Once an order has shipped, it cannot be canceled.
If your order can no longer be canceled, you may contact us about any applicable return or refund options.
Because no charges recur automatically, there is no subscription to cancel.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly so we can review the issue. If your medication arrives damaged, appears opened or tampered with, or was exposed to conditions the packaging says are unsafe, do not use it.
Please include the following information with your request:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, when relevant
After reviewing the information, our team will work with Partell Pharmacy to determine the appropriate next steps, which may include a replacement shipment or a refund, depending on the circumstances.
Shipping & Delivery Issues
Prescriptions are issued by Partell Pharmacy, which also dispenses and ships your medication. See our Shipping Policy for delivery times, tracking, and lost or delayed packages.
Modiv Wellness and Partell Pharmacy are not responsible for delays caused by shipping carriers, severe weather, natural events, incorrect or incomplete shipping information provided by the customer, or other circumstances beyond our reasonable control.
If you experience a delivery issue, please contact us as soon as possible. We will make reasonable efforts to help resolve it with the shipping carrier and Partell Pharmacy.
Important Notice
Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.
Modiv Wellness reserves the right to update or modify this policy from time to time. Any changes will be posted on this page and will become effective when published.
Contact Us
If you have questions about this policy, need help with an order, or would like to ask about a return or refund, contact Modiv Wellness.
Email: Support@modivwallness.com