Shipping Policy
Last Updated: September 27, 2026
At Modiv Wellness, we believe healthcare should fit into your life, not create more things for you to manage. This policy explains how prescription medications, and any other physical items connected to our services, are prepared, shipped, and delivered.
Who Prepares and Ships Your Order
Prescriptions are issued by Partell Pharmacy, the licensed pharmacy that also dispenses and ships your medication. Partell Pharmacy is licensed in all 50 states. Modiv Wellness does not issue prescriptions or dispense or ship prescription medication.
A prescription is issued and medication is dispensed only after one of Modiv Wellness’s contracted, licensed providers has evaluated your health intake and determined that treatment is medically appropriate. Paying for an order does not guarantee that medication will be prescribed or shipped.
Your medication label and shipment materials identify Partell Pharmacy as the dispensing pharmacy.
Order & Fulfillment Processing
Nothing ships until each of these steps is complete:
You have completed your health intake.
A licensed provider has reviewed it and determined that treatment is medically appropriate.
Payment is complete. Your payment method is authorized when you place your order, and your card is charged once a provider has reviewed your intake and approved treatment. Charges appear on your statement as “Modiv Wellness.”
Partell Pharmacy has issued, verified, and prepared your prescription.
Once Partell Pharmacy has received your approved order, it is typically processed within 1–3 business days. Orders received on a weekend or holiday begin processing on the next business day.
Provider review time is separate from processing and shipping time. Your order may take longer if the provider or pharmacy needs more information from you, or needs to verify prescription, clinical, or other details before medication can be dispensed.
Delivery Times
Estimated delivery times after your order has shipped depend on the delivery method and your destination.
Standard delivery: 3–7 business days
Expedited delivery: 1–3 business days, where available
Delivery estimates are not guaranteed. They can be affected by carrier delays, weather, holidays, incorrect address information, or other circumstances outside our control.
Shipping Charges
Whether shipping is included in your price or charged separately is shown before you pay, at checkout and on our pricing information. Any shipping or delivery charge that applies will be communicated to you before your order is completed.
Order Tracking
When tracking is available, you will receive an email or notification with your tracking information once your order has shipped.
Delivery Address
Prescription medication ships to addresses in all 50 U.S. states, subject to clinical eligibility and applicable state law.
Please make sure your delivery information is accurate before completing your order. Modiv Wellness and Partell Pharmacy are not responsible for delays, failed deliveries, or returned packages that result from incorrect or incomplete information provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, contact Modiv Wellness with your order details so our team can work with Partell Pharmacy to determine the appropriate next steps, which may include a replacement shipment or other resolution, depending on the circumstances.
If your medication arrives damaged, appears opened or tampered with, or was exposed to conditions that the packaging says are unsafe, do not use it. Contact us right away.
Medication Deliveries
Some medications have storage, handling, or delivery requirements, such as temperature limits. Follow the storage instructions on your medication label and packaging.
Availability and delivery options vary by product, prescription, location, and applicable laws and regulations. For what happens if treatment isn’t prescribed, or if there is a problem with your order, see our Returns & Refunds page.
International Shipping
Prescription medication is not shipped outside the United States.
Contact Us
If you have questions about shipping, delivery, or an order, contact Modiv Wellness.
Email: Support@modivwallness.com